Terms & Conditions

Booking Terms & Conditions of Stella’s Houses

The terms and conditions mentioned below apply to all bookings for Stella’s Houses hotel made through this website. Stella’s Houses is a Traditional complex of houses in Agia Pelagia, Kythera, Greece. (hereafter “we” or “our”).

Pricing

All rates shown online are per apartment per night (unless otherwise stated). Rates are including VAT, but not including local city taxes. Rates are subject to change without notice. However, your rate is guaranteed once you receive a booking confirmation , except if there is a bug due to an upgrade in prices.

Payment (Refundable Reservations)

During your reservation you will be asked to make a full payment (100% of total)  to complete your reservation. Advanced Payment must be settled with Credit/Debit Card. 

We accept the following types of credit cards: MasterCard and Visa

Payment (Non-Refundable Reservations)

During your reservation you will be asked to make a full payment (100% of total) to complete your reservation. Payments must be settled with Credit/Debit Card.

We accept the following types of credit cards: MasterCard and Visa

Cancellation Policy

We use two different cancellation policies, depending on the reservation you make:

Refundable reservations

There will be one overnight stay cancellation fee for cancellations made up to 30 days before the intended date of arrival. For cancellations made 30 days or less preceding on the intended date of arrival, we will charge the total amount. 

Non-Refundable reservations

It is not possible to modify or cancel this reservation in any case. The total costs for all apartment nights, will be charged directly after your reservation is made.

Pets are allowed in the hotel.

Car Parking

The hotel offers parking infront of the hotel. With each apartment reservation you have for free one parking lot.

Smoking

Please note that the hotel is non smoking in inside public areas. Also it is not allowed the smoking inside the apartments.

Arrival and Departure

Hotel apartments are guaranteed ready for check-in from 3pm on the day of arrival. Rooms must be vacated by 11am on the day of departure. Late check-out until 6pm is possible, depending on availability, for an additional charge of 50% of 1 night price / per room and 100% of 1 night price / per room after 6pm .

Comments and Complaints

We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at our hotel should be made in the first instance to the hotel’s reception at the time of your stay so that we can resolve it immediately.